• Viewing tips
• Are you seeing outdated pages?
• Navigation tips
• How to order
• Shipping information
• Terms and conditions
• Privacy policy

• Use Microsoft's Internet Explorer 7 as your browser. It offers a very good combination of features and speed, it's free and easily downloadable from Microsoft.
• Our favorite alternative is the Firefox 2.0 open source browser which can be downloaded free from Mozilla.
• The recommended minimum screen resolution is 1024 x 768. To verify your setting, right-click on your desktop, and then click Properties. Click the Settings tab and check the Desktop Area setting. If you are using a smaller window, when clicking to view enlarged images, they will automatically be scaled smaller to fit your screen.
• The recommended Windows font size is small fonts (which is the default setting). To verify your setting, right-click on your desktop, and then click Properties. Click the Settings tab and check the Font Size setting.
• The recommended color mode is 24-Bit (True Color). The minimum required color mode is 16-Bit (High Color). With anything less, you will seeing false color. To verify your setting, right-click on your desktop, and then click Properties. Click the Settings tab and check the Color Palette setting. Adjust your monitor to see as many possible shades in the color bars below.

  

• Do NOT use a Proxy Server!!!. Our pages are updated frequently and you will very likely be viewing out of date versions of our pages.
• We update our website many times each week. If you're not seeing a current New Arrivals page or the text near an image doesn't seem to be appropriate, you may have outdated content in your local cache. To fix this, press the REFRESH button in your browser. Netscape users: hold down the SHIFT key while pressing RELOAD. Mac users press CMD-R. This will load in the current version of the page including the current images.
  
• To fix the problem permanently…
  
  Internet Explorer users: go to the Tools menu, select Internet Options, General Tab. In the middle of the dialog box in the Temporary Internet files area, click on Settings. You'll see a dialog that says Check for newer versions of stored pages: Click on either Every time you start Internet Explorer or Every visit to the page (we recommend Every time you start Internet Explorer for the best balance between speed and eliminating cache problems). Click OK, and then OK again and you should be back in your browser window.
  
  
  Firefox users: type about:config in the URL bar, scroll down to browser.cache.check_doc_frequency. This setting determines how often to compare the page in cache to the page on the network. Right-Click this entry (Mac users press Control-Click) and select Modify. Enter 1 as the new value. The accepted values are 0 = Once per session; 1 = Every time I view the page; 3 = When the page is out of date (default); 2 = Never. Although choice 3 sounds correct, it doesn't work any better than Internet Explorer's automatic mode.
  
  AOL 9.0 users: Click on Settings at the top of the screen. On the new screen click Internet (Web) Options. At the top of the new screen, you will see a statement: "Do you want Web pages that you view on AOL to be stored on your computer? The checkbox says "Optimize Web browsing using Top Speed Technology." Uncheck it. With it unchecked, you see new refreshed pages. There may also be another setting under Internet Explorer, Advanced Tab, to disable proxy use. Check Use HTTP 1.1 (not Use HTTP 1.1 with proxy).

• At the top of every page is our site navigation menu. Typically this will include buttons to return to the home page (the gallery's starting page), the art glass category menu, etc. There is also a link to our secure order form on the menu bar plus a "Send us E-mail" button.
• Click on the E-mail button to send us a message. This will open a pre-addressed message in your e-mail software. We try to answer all mail within 24 hours and usually sooner.
  Please note: You must have your e-mail package configured correctly or one of the following problems may occur:
  1. we will receive your mail but will not be able to answer it for lack of a correct return address.
  2. we won't receive your mail.
• Because we have so many artists in our gallery, the art glass index is broken up by category… vessels, paperweights, perfume bottles, etc. When you select an art glass category, you will be brought to a page with a listing of every artist we have with work matching that category. Click on the artist name or associated image and you will see a catalog page showing pictures of currently available work, other pieces that are no longer be available but shown for reference, and usually a little information about the artist.
• Don't be embarrassed to call or e-mail us to ask questions on how to use the web. Many of our customers are inexperienced with the Internet. We are glad to help you get started.

How to place an order…

• When you find an item you want to order, simply press the button or the button which will be next to any any that is available for purchase. This will place the item in your shopping cart. Then just follow the on screen instructions - simply fill in the requested information and be sure to use the special instructions area to tell us anything else you think is important for us to complete the order. When done browsing the site, simply click on View Cart from the top or bottom menus of every page. You'll then be able to confirm the items ordered and checkout.
• We may have to contact you before shipping to verify certain information. Please be sure to include your daytime phone number and e-mail address.
• Security: order forms are processed through our C.O.M.O.D.O authenticated SSL secure server. Your complete order information remains safely encrypted until it leaves the Internet and reaches our desktop.
• We verify all credit card addresses to make sure the person using the card is the owner of the card. If there are verification problems or if you don't provide the exact billing address of your credit card, your order will be delayed.
• We process orders very quickly. Please be sure your information and order is correct. Once your order is processed, changes cannot be made.

Other useful information…

• Shipping information
• Terms and conditions
• Privacy policy

Not Just Mud!'s NJM Gallery 8 Bow Street, Portsmouth NH 03801 Toll Free: 1-888-211-0311 Int'l: (603) 433-4120

Entire contents © Copyright 1996-2008 Not Just Mud!, All Rights Reserved